FAQ

1. How long does shipping take?
Once your order is placed, it is typically processed within one to three business days, excluding weekends and holidays. Standard delivery usually takes between seven and fifteen business days, depending on your location. You will receive a confirmation email with tracking details as soon as your order has been shipped so you can follow its progress.

2. Do you ship internationally?
Yes, we deliver worldwide. Please note that international orders may be subject to customs inspections and additional duties or taxes imposed by your local authorities. These charges are not included in our product prices or shipping fees and remain the responsibility of the customer.

3. What is your return policy?
We accept returns within thirty (30) days of delivery for items that are unused, unopened, and in their original packaging. Due to hygiene reasons, certain personal care items cannot be returned once opened. For more details, please review our Refund & Return Policy or contact us at support@caribbeanbeautytools.com

4. My item arrived damaged. What should I do?
If your order arrives damaged or defective, please contact us immediately at support@caribbeanbeautytools.com with your order number and photos of the product. We will investigate the issue and arrange for a replacement or refund in accordance with our Refund & Return Policy.

5. Are your products safe for all skin types?
Our skincare tools are designed to be gentle and suitable for most skin types. However, if you have sensitive skin, a medical condition, or specific concerns, we recommend consulting a dermatologist before incorporating any new tools into your routine.

6. How do I track my order?
After your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment until it arrives at your door.

7. What payment methods do you accept?
We accept secure payments through major providers, including Visa, MasterCard, PayPal, and other trusted gateways available at checkout.

8. How can I contact you?
For questions about products, orders, or store policies, please email us at support@caribbeanbeautytools.com
We aim to respond within 24–48 business hours.