REFUND AND RETURN POLICY

 

At SKINVIBE, we are committed to providing our customers with high-quality products and a trustworthy shopping experience. While we strive to ensure that every order meets your expectations, we recognize that there may be occasions where a product needs to be returned or refunded. For this reason, we have established the following Refund and Return Policy, which sets out the terms under which such requests will be handled. By purchasing from our website, you acknowledge and agree to be bound by the provisions described in this Policy.

Customers may request a return within thirty (30) days of receiving their order. To be eligible, products must be unused, in their original packaging, and in a condition suitable for resale. Items that show signs of use, wear, or damage that did not occur during shipping may not be accepted for return. For hygiene and safety reasons, certain personal care products, once opened or used, are not eligible for return. Clearance, sale items, and promotional giveaways are also considered final sale and are not subject to return or refund unless defective.

If you wish to request a return, you must contact us at support@caribbeanbeautytools.com with your order number and a description of the reason for return. Once we receive your request, we will provide instructions on how to proceed. Customers are generally responsible for the cost of return shipping unless the item was faulty, damaged upon arrival, or incorrectly shipped. We strongly recommend that you use a trackable shipping method, as we cannot be held responsible for returns lost in transit.

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your request. If approved, your refund will be processed and applied to the original method of payment within five to ten business days. Please note that shipping charges are non-refundable, except where the return is due to our error or a defective product. In the case of approved exchanges, we will arrange for a replacement product to be shipped at no additional cost to you.

Our goal is to resolve refund and return matters promptly, but please understand that processing times may vary depending on your financial institution. We will always do our best to keep you informed and ensure transparency at every stage of the process.

This Refund and Return Policy shall be governed by the laws of Aruba, and any disputes related to returns, refunds, or exchanges will be subject to the exclusive jurisdiction of the courts of Aruba.

If you have any questions regarding this Refund and Return Policy, or if you require further assistance in relation to a return or refund request, you may reach us at support@caribbeanbeautytools.com. All inquiries will be reviewed carefully, and we will provide a response within a reasonable timeframe. At SKINVIBE, we regard customer satisfaction as an essential part of our business, and we remain committed to addressing all concerns in a manner that is consistent, transparent, and respectful of your rights under this Policy.